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Help requested posted on 18th December 2017:

Engaging with courier riders - food delivery etc

We've had a large number of complaints about moped (and cyclist) food delivery riders - mainly Deliveroo in Brighton. We have had some discussion with their management - getting them to an Exchanging Places event etc and road police have been in discussion. Having councillor consistent complaints I'm doing an action evening with police. Main problem is inconsiderate anti - social riding/illegal riding. Our stats show a rise in 50-125 cc P2W collisions - but of course can't detect if they are courier riders or not from data reliably. I want to engage positively with riders - we have ICE stickers to register and give out plus info on Biker Down/Bike Safe - but nothing really aimed at this group. Has anyone done something similar and what would you suggest. We will/should have Delivroo management as well - I've just seen they have an insurance package now available for cyclists.

Keith Baldock

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Response posted on 18th December 2017 by:
Andrew Fraser

E: andrew.fraser@falkirk.gov.uk
T:

Engaging with courier riders - food delivery etc

I am concerned about these riders, too, but for a slightly different reason. It seems madness to me to raise the centre of gravity of an already unstable combination by making the riders carry their (probably) unhealthy goods on their backs. Surely, it would be safer to provide them with trailers ... perhaps that's something you could take up with Deliveroo, too, the noo ...
Sorry to add to the problem, rather than suggest a solution (oh, well, actually, I think I have, for once, albeit to a different one).

Androo.


Response posted on 20th December 2017 by:
Joe Walker

E: joe.walker@kirklees.gov.uk
T:

Engaging with courier riders - food delivery etc

I've asked our local MAG rep if they have any ideas, and they've indicated that their south coast colleagues may like to assist. They were wondering if there is a planned date for the action evening?


Response posted on 21st December 2017 by:
keith baldock

E: keith.baldock@brighton-hove.gov.uk
T:

Engaging with courier riders - food delivery etc

Many thanks - yes, originally especially with Deliveroo's first food carrier we were concerned with high C of G. Must have had lots of other concerns as well as it was improved - visibility as well. But agree still not ideal. Will discuss idea of trailer - but they seem to have swopped from bikes to sub 125 scooters where C of G not so much of issue. Also idea of cargo electric bikes might solve problem - but much more difficult to store etc.
Ref MAG - thanks - I will be in contact with local MAG group as have worked with them i nthe past. Thanks for reminder! Aiming for 16/1/18 - depends on police resources.


Response posted on 21st December 2017 by:
Adrian Short

E: adrianshort1@hotmail.co.uk
T: +447753272800

Engaging with courier riders - food delivery etc

Hi Keith
Have you considered contacting the two local IAM RoadSmart motorcycle groups WSAM & ESAM. WSAM have conducted low cc P2W coaching in the past with a Shoreham school. I'm one of their examiners. They have a wealth of knowledge and experience which could be worth tapping into. Hope this assists you.
Kind regards.
Adrian Short


Response posted on 26th December 2017 by:
peter seymour

E: rep@readingmag.org.uk
T:

Engaging with courier riders - food delivery etc

Hi Keith,
Local MAG group and Adrian are the way to go. Anybody undertaking a contract service should have third party insurance anyway, irrespective of whether they are a sole trader on a zero hours contract or thru' another firm/their insurance.

Locally here, the delivery riders are not a problem and we engage with them from time to time. High CoG is not a problem! In themselves they are pretty careful as they have skin in the game. The issue locally and nationally is with the non-delivery young kids who have minimal basic CBT traing and don't want to engage with anything more. Youth thinks it is invincible, and insurance optional. We haven't got the answer to that yet but are still working on it.


Response posted on 4th January 2018 by:
Jim Sanderson

E: james.sanderson@kent.fire-uk.org
T:

Engaging with courier riders - food delivery etc

Keith, this is something that has confounded us on the Kent Fire Bike Team for some years. I've been involved in several discussions and schemes to target this age group, including the delivery riders, none of which have had any impact and some with no success at all. The closest I got was engagement with the bosses of one particular establishment who were particularly keen to see their riders sent on a Biker Down course at the local Fire Station as part of their induction period at work. This would have been one way of getting our 'claws' into them perhaps but sadly the bosses didn't come through with their promises to send them.
I agree with Peter in that many of this age group are not bothered about engaging and this is the biggest stumbling block, they are not Bikers, hobbyists or dedicated to their form of transport, they are, on the whole, just using it as wheels for A to B travel, this combined with their age and inexperience of life and the usual problems associated with this age group and their mental development we are left with a real problem. I am not a fan of compulsory attendance for skills development but in this instance I fear that it may be the only way, therefore maybe you should engage with the employers, offer a free BD course or whatever else you have and suggest it should form part of their initial training for the role? Good luck and please share the knowledge!


Response posted on 4th January 2018 by:
Keith Baldock

E: keith.baldock@brighton-hove.gov.uk
T:

Engaging with courier riders - food delivery etc

Many thanks - taking up advice - also looking at working with local trainer who does pre-employment checks for Pizza Hut delivery riders.
Will let you know how it goes!


Response posted on 11th January 2018 by:
Paul Leatherbarrow

E: paulleatherbarrow@wirral.gov.uk
T: 0151 606 2397

Engaging with courier riders - food delivery etc

Hi Keith, you mentioned you can't detect if they are courier riders or not from data reliably. Hopefully the Stats 19 form should be ticked when a collision has occurred in the "purpose of Journey" section, ie journey for work. If that is ticked you may narrow it down.


Response posted on 11th January 2018 by:
Laura Dyett

E: lauradyett@tfl.gov.uk
T:

Engaging with courier riders - food delivery etc

Hi Keith,
Motorcycle delivery rider safety is something that we started focusing on last year at Transport for London. We run a free, one-day, post-Compulsory Basic Training course for delivery riders called 'Beyond CBT: Skills for Delivery Riders'. We've also created a free online course aimed at new motorcycle riders that covers key elements of the Highway Code and riding theory. You are welcome to share this with riders in your area too (visit www.tfl.gov.uk/motorcycling to find the link)

We've had some success in engaging with Deliveroo, Pizza Hut and Papa John's. I'd be happy to share more information with you about our work if you want to email me.


Response posted on 16th January 2018 by:
Edward Handley

E: edward@wrrsconsultancy.co.uk
T: 0118 9883600

Engaging with courier riders - food delivery etc

Research by TRL shows that it is essential to get the Directors and owners of businesses engaged if you want to achieve positive changes in work related road safety.

The vast majority of scooters and mopeds used for fast food deliveries are ridden on L plates by riders who have not passed the practical test. The delivery companies are potentially putting themselves at serious risk because in the event of a serious accident it would be very hard to claim that a provisional licence holder who had not passed the DVSA test was adequately trained.

The HSE Guide to Managing Work Related Road Safety, and the Management of Health and Safety at Work Regulations require Employers to Manage Work Related Road Safety and to have a Road Safety Policy.

I would start by asking the delivery companies for a copy of their Road Safety Policy and look to see what their policies say about rider training. If there is nothing, the policy would clearly be inadequate. If the policy does adequately address rider training issues, I would suspect that in practice the Employers are not complying with their own stated policies.

Saving money is all very well, but when it puts Directors personally at risk, it is surprising how attitudes can change.


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