Understanding and reducing ‘hit while parked’ and ‘driver unknown’ incidents

Research analyzing fleet claims data from around the world over the past 20 years has continually shown that a high percentage of fleet vehicle insurance claims happen at low speed, and that parking and maneuvering is a perennial issue worthy of more attention by the fleet industry.

Although relatively minor in nature, ‘Hit while parked’ events are a serious issue for the fleet sector. Given the extent and cost of the problem, this paper provides guidance focused on three case studies, and provides information on likely causes and potential solutions.

Key issues discussed include:

• Obtaining the facts to get good data, to allow targeted policies, procedures,
coaching, appropriate vehicle selection and journey/site risk assessment.

• The financial and other implications of ‘Hit while parked’ claims.

• Accurate data, which is vital for selecting the correct type of management, driver,
vehicle or site-based interventions.

• Policies that allow for genuine cases, but ensure drivers are not better off by
being selective with the truth when reporting events.